2002 Best Practices

• Technology Implementation.
  Priscilla Johnson, vice president of information systems, Detroit Edison Credit Union
  The credit union implemented browser technology to provide an organization- wide intranet for credit union staff and directors.
  
  
• Web Solutions
  Tim Ungacta, e-commerce applications developer II, Ent FCU, Colorado Springs, Colorado
  The credit union’s e-commerce staff customized auto auction software to meet collections department and member needs.
  
  
• Delivery Systems
  Darrel Murff, senior technology officer, Texans Credit Union, Richardson, Texas
  The credit union implemented a member relationship management system to provide front-line staff with a 360-degree view of the member’s relationship with the credit union.