Smarter IT for a Tougher Economy
14th Annual
CUNA Technology Council Conference
Hyatt at Fisherman's Wharf |
San Francisco, California
August 5-8, 2009
The 2009 CUNA Technology Council Conference is now over.
Thank you to all who attended.
The premier education and networking conference of the year for credit union technology professionals.
Read some testimonials.
Who can attend: You must be a paid employee of a natural person credit union in order to attend the conference. If you are a vendor, you can attend through the sponsorship program. Please click the sponsorship link for more information, availability and pricing.
Note: Affiliation with CUNA/League is required for attendance, but limited exceptions may apply. Please contact the program coordinator prior to making making travel arrangements to confirm eligibility.
 
Wired to Care
Dev Patnaik
Founder and Principal, Jump Associates Recent history has seen the rise of innovation as a key mandate for driving top-line growth in business across multiple sectors. But as organizations have devoted increasing resources and attention to innovation, a critical issue has been ignored in the process. How can you create new value if your company doesn't have a gut sense for what people outside its walls actually value? The challenge facing business today isn't a lack of innovation, it's lack of empathy.
Dev Patnaik takes audiences inside leading companies like IBM, Target and Intel to see how empathy can drive change and growth. He dives deep into the human brain to find the biological sources of empathy and their critical role in decision-making, learning, and judgment. And he spends time on both sides of the political aisle, to show how empathy can give politicians the acuity to cut through a morass of contradictory information.
Reconnecting: The Rise, Fall and Change of U.S. Consumer Debt and International Capital Markets
Max Fraad Wolff
Economist and Writer
This presentation examines the emergence of international imbalances. These imbalances flowed into American consumer credit markets- principally the mortgage finance arena from 2001-2007. This created rising credit availability, falling standards and anomalously low interest rates. The strained condition of U.S. consumers and the quantity and price of credit aligned to create the conditions for the perfect storm. We have now reached the end of the beginning of seismic shift in U.S. consumer credit markets. What lies ahead for consumers, credit unions and the macroeconomy?
Opportunities in the Turbulence
Marley Gray, Chief Technology Strategist – Banking, Microsoft
David McConney, EVP and General Manager Credit Union Core Systems, Harland Financial Solutions
John Morawski, Chief Technology Officer, Massachusetts CU League
Facilitator: Sam Kilmer, EVP, Harland Financial Solutions
These are unprecedented, dynamic times for the financial services industry and the credit union movement. However, there are opportunities out there in the turbulence. Join our expert panel for a review of some top business trends and technology's role in dealing with the opportunities and challenges. Numerous industry best practices will be discussed so you can take home proven ideas to consider and deploy.
What Your Members and Potential Members Really Want!
Bob Hoel
Filene Fellow, Filene Research Institute
This session gets inside the heads of financial services consumers. It's based on in-depth interviews with members in their homes and on other cutting edge research efforts. The conclusion is clear: consumers look at financial products and services very differently than most bank and credit union CEOs and board members do.
New research shows ways your credit union can better meet the true needs and wants of members. It goes far beyond what's learned in most surveys. It is loaded with fresh insights into gaining larger share of members' wallets and increasing member loyalty. Understanding your members better will enhance their lives and pay big dividends to your credit union.
> View the Complete Agenda
> Join the Conference Discussion Group
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